General Terms and Conditions


  1. General

These conditions apply to all offers by and all orders to Conexion Pte. Ltd. (Hereafter: “CONEXION”) for the sale and delivery by CONEXION of products or equipments (hereafter: “goods”), and to all agreements with CONEXION with respect thereto.

  1. Offers, Orders and Agreement  

Unless otherwise stated therein, all the quotations and/or offers are valid for thirty (30) days from the acknowledgement of the order of the customer. Our quotations are confidential and only person effectively entrusted with the matter may have access thereto. All quotations and/or orders are subject to CONEXION confirmation. We reserve all property rights and copyrights to all documents originating from us. They may only be made accessible to third parties with our written consent.

  1. Price and Terms of Payment

Unless provided otherwise, our prices are stated on all of our quotations. Prices set by or agreed to with CONEXION are net, therefore exclusive of TAX, among other things, and are valid only for the delivery ex-work of unpacked goods. They are also exclusive of the costs of packaging, loading, transport, unloading, insurance, installation, assembly and/or other services. Prices may be altered based on changes of currency exchange rates and other events such as a cost price increase having an impact on the purchase price between the date of quotation and or offer and acknowledgement of the customer’s order. In the absence of contrary provisions indicated in the quotation, invoices are to be settled net, without any deduction, within the agreed payment term. Payment may not be withheld because of minor defects or omissions of the goods or materials which do not materially affect its use and/or operation. And payment may not also be withheld because of customer's, own internal issues which are not related to us or our equipment s performance. CONEXION reserve the right to charge interest on any overdue sum, at a rate of 4% per annum above the base lending rate (BLR) of the central Bank of country of origin of CONEXION company, calculated on a daily basis from the due date until payment in full.

  1. Delivery

The delivery period stated by us shall not begin before order confirmation and presumes the clarification of all technical questions. CONEXION always, endeavor to respect indicated delivery date, even in case of unexpected difficulties. However customer can assume no guarantee in this respect. In the event of a delay in delivery, customer shall neither cancel the order nor claim the payment of damages.
Cases of force majeure, e.g. war, strike or other interferences to operation, interferences to transport and delays in delivery of sub-suppliers entitle us to also postpone a firmly agreed delivery date by a reasonable period of time, at least until the interference ceases to exist. In case we are in default for reasons for which we are responsible, the liability for compensation is excluded in the event of usual negligence.

  1. Reservation of title

CONEXION reserve the ownership to the delivered goods until receipt of all payments from the order. Customer is not entitled to use, pledge or assign the delivered goods as security until this date. The resale of the delivered goods is only permitted in customary business transactions and under the condition that the customer receives payment from its purchaser. The claims of the customer against the purchaser shall pass to us.
CONEXION reserve the right of property on all products sold until receipt of full payment of the purchase price.

  1. Installation

When the quotation includes delivery and installation, it is understood that the property in the goods shall pass on delivery of the goods to customers and the installation shall be undertaken by CONEXION under the following conditions:-

    1. CONEXION will advise customer once the goods are ready. Customer must prepare the necessary place/facilities for the placement of the goods. CONEXION will then forward the goods to customer and upon advice from customer of receipt of delivery will send their staff to install the equipment in good working order and will demonstrate to this effect in the presence of customer’s representative and at this time, CONEXION shall be considered in full discharge of the liability for installation.

b)     All equipment are installed at customer's risk. CONEXION shall only undertake the installation on the basis that their representative has the access to the site in which the equipment is to placed, and that the site complies with the specifications stipulated by CONEXION and is free from obstructions and that if other tradesmen are present, their work does not impede the progress of the installation of CONEXION’s equipment.
c)     Unless specifically arranged to the contrary, it shall be the responsibility of the customer to make available all facilities and power sources approved by the local Authorities.
d)     Any accidental expense incurred by CONEXION as a result of the non-readiness, unsuitability or special requirement of the site shall be reimbursed by customer.

  1. Warranty

Limited warranty applies to Microscope, Microscope Stand and Optical Components against manufacturer's defects in material, workmanship and mal-function of Microscope optics for a period of one (1) year from the original date of purchase; Limited warranty applies to software, light sources, cameras, monitors and electronic components against manufacturer's defects in material and workmanship for a period of six (6) months from the original date of purchase; The warranty does not cover consumable item (Light bulbs, ink, batteries, etc... <examples only>), the repair or exchange of products resulting from misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by customers, or failure caused by a product for which CONEXION is not responsible. The warranty is voided by removal or alteration of products or parts identification labels.

Service/ Equipment/ Products

Warranty Period

Effective Date

New Equipment

6 Months (unless otherwise stated)

D.O Date

Used Equipment

90 Days (unless otherwise stated)

D.O Date


90 Days

D.O Date


14 Days

D.O Date

Labour/ Others

14 Days (see standard terms and conditions detailed on quotation)

Service Report Date


  1. Cancellation*

Unless provided otherwise, a cancellation charge on the total value will be imposed as per following term.

Day prior to schedule shipment                   Cancellation charges
More than 31 days                                            50% of contractual charges
8-30 days                                                           75% of contractual charges
0-7 days                                                             100% of contractual charges

*This term must be indicated in the purchase order

  1. Claims

CONEXION reserves the rights to break open any component part, etc, which is returned for examination or repair, and in such circumstances CONEXION shall not be responsible to return any parts thereof. Goods damaged in transit, and which consequently must be replaced or repaired by the manufacturer must be sent to CONEXION in properly packed. Customers are responsible to arrange carriage and insurance. Any defect apparent on delivery must be reported to us without, delay; the same applies to possible hidden defects which only appear later; otherwise the delivery is considered to be accepted. Shipments damaged during transport must be accepted without guarantee and immediately reported to the shipping agent in order to establish a certified report and to protect all rights.

  1. Force Majeure  

CONEXION is entitled to invoke force majeure if the implementation of the agreement is, in whole or in part, temporarily or not, prevented or impeded by circumstances reasonably out of its control, including site or building blockades, strikes, specific work interruptions or work-to-rule slowdowns and lockout, delay in the provision to CONEXION of parts, goods or services ordered from third parties other than by circumstances to be imputed to CONEXION, accidents and interruptions of business operations.

  1. Export, Re-export

Our deliveries are intended to be used in the indicated country. Any export or re-export thereof is prohibited without our written authorization. This applies more particularly to products which export is prohibited by the Malaysian government or to equipment comprising material which export or re-export is prohibited by the country of origin.

  1. Limitation of Liability

Customer is responsible for the use of the Goods or Material and CONEXION will not be liable for any indirect or consequential loss, damage, cost or expense of any kind however caused, and whether arising under contract, tort (including negligence) or otherwise, including (without limitation) loss of production, loss or corruption of data, loss of profits or of contracts, loss of operation time and loss of goodwill or anticipated savings, even if we had been advised of their possibility.

  1. Disputes and applicable law

All disputes existing between with respect to the delivered goods or the interpretation of these general conditions shall be heard exclusively by the competent court which is located closest to the CONEXION company offering, quoting, delivering or selling the goods, unless CONEXION prefers another competent forum. The agreement is subject to the law of the country of origin of supplying CONEXION goods company. With all good intention, we shall always endeavor to settle possible differences with our clients and amicably.

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Address: 3 Gambas Crescent #07-07
  Nordcom One Singapore 757088
Telephone: +65-6100-8508